Our Experience with Roger Auger - Auger Properties Inc. - Rocket Rental

February 6, 2026

Company: Vacuman Furnace and Duct Cleaning
Service Date: June 10, 2025
Service Location: 34 Fennel Ave. West, Hamilton, Ontario L9C 1E3
Amount Owed: $479.12 (including taxes)
Status: UNPAID – 8 months and counting
Invoice#: 29315

The Situation: When Trust Met Silence

As a 45-year-old family-owned business serving Hamilton, we’ve built our reputation on quality work and honest dealings. We stand behind every job we complete. In June 2024, we received a call from Roger Auger requesting furnace and duct cleaning services at 34 Fennel Ave. West in Hamilton.

We took Roger at his word. When you’re dealing with someone who:

Authored a book titled “No Excuses: How Anyone Can Overcome a Rough Start”
Co-founded the Hamilton Basket Brigade charity
Presents himself as a successful entrepreneur and property manager
Manages properties through Auger Properties Inc. and Rocket Rental
Maintains active social media presence on Instagram @rocketrogerproperties
Publicly advocates for “paying it forward” and helping the community

…you expect a certain level of integrity. You expect communication. You expect accountability.

We completed the work professionally and thoroughly. The property at 34 Fennel Ave. West was sold in August 2024. We have not been paid.

Roger Auger’s Public Profile vs. Private Actions

What Roger Auger Tells the World:

About His Book & Message:
Roger Auger’s book, No Excuses: How Anyone Can Overcome a Rough Start, tells the story of his journey from poverty to building a real estate empire. The book’s central message is about hard work, integrity, and taking responsibility—no excuses. He gives this book away to tenants and community members, encouraging them to succeed despite obstacles. The book is available on Amazon.com and Amazon.ca.

About His Business Philosophy:
Through his companies—Auger Properties Inc. (established 2014), Rocket Rental Inc., and Rocket Roger Properties—Roger presents himself as a hands-on property manager who manages “hundreds of doors” across Hamilton, Burlington, Brantford, and surrounding areas. His LinkedIn profile emphasizes 15+ years in property management with a focus on “maximizing property value and minimizing operational cost.” He maintains an active social media presence on Instagram @rocketrogerproperties where he promotes his real estate business.

About Giving Back:
Roger co-founded the Hamilton Basket Brigade, which grew from serving 3 families to 300 families at Christmas. He appeared on Cable 14’s “City Matters” to discuss his charitable work. His public message is clear: help others, pay it forward, no excuses. The Hamilton Basket Brigade website states: “Being a part of the Hamilton Basket Brigade is a truly moving experience. Witnessing the tears of gratitude, shock and overwhelming joy, you’ll be transformed seeing how your small act of involvement for one morning truly does change the lives of hundreds in our community.”

What We Experienced:

No payment after completing professional services
No communication despite multiple attempts to reach him
No response to invoices, calls, or emails
Apparent avoidance tactics including what appears to be changed contact information
Complete ghosting of a local small business

The Issue Isn’t Just About Money—It’s About Integrity

For Invoice # 29315 for $479.12, Roger Auger has damaged his reputation and broken trust with a 45-year Hamilton business.

We understand that everyone faces financial challenges. We would have been happy to work out a payment plan. Small businesses like ours operate on tight margins, but we also operate with hearts. If Roger Auger had communicated, if he had said “I need time” or “let’s work something out” we would have listened.

Instead, we received silence.

The property was sold in August 2025. There was a real estate transaction. There was money changing hands. Yet the contractors who serviced that property before the sale remain unpaid.

What This Means for the Hamilton Business Community

For Contractors & Service Providers:

If you’re considering doing work for:

Roger Auger
Auger Properties Inc. (547 Upper James St, Unit C, Hamilton)
Rocket Rental / Rocket Rental Inc.
Rocket Roger Properties
Properties at [email protected]

Our recommendation: Proceed with extreme caution.

Consider:

✓ Requiring payment upfront or upon completion
✓ Getting everything in writing
✓ Checking for liens or outstanding contractor debts
✓ Verifying payment method before starting work
✓ Having clear communication protocols

For Tenants & Real Estate Clients:

If you’re considering renting from Auger Properties or working with Roger Auger in a real estate capacity, ask yourself:

If he doesn’t pay contractors who service his properties, what does that say about property maintenance?
If communication breaks down this completely with service providers, what happens when you have an issue as a tenant?
Does someone who avoids financial obligations have your best interests at heart?

We’re not lawyers. We’re not making legal claims. We’re simply sharing our experience so others can make informed decisions.

The Disconnect: “No Excuses” vs. Reality

There’s a painful irony here. Roger Auger built his public brand on the message of “No Excuses”—taking responsibility, working hard, doing what’s right even when it’s difficult. His book encourages others to overcome obstacles through integrity and perseverance.

Yet when it came time to handle a legitimate business obligation of $479.12, we received every excuse through silence: no communication, no explanation, no resolution.

Think about that. A property manager who manages “hundreds of doors” and completed a real estate sale in August 2024—yet a $479.12 invoice to a local contractor goes unpaid for 8+ months.

The Lesson: Words are easy. Character is demonstrated through actions, especially when no one is watching—or when paying a $479.12 bill becomes inconvenient.

Our Commitment Despite This Experience

Vacuman Furnace and Duct Cleaning has served Hamilton for 45 years. We employ local people. We pay our team’s payroll every week. We stand behind our work. We’ve weathered economic downturns, industry changes, and countless challenges.

This experience will not change our commitment to quality service. But it will change how we protect ourselves and our employees going forward.

We’re not writing this out of anger—we’re writing this out of responsibility to our community and to other small businesses who might find themselves in the same position.

A Message to Roger Auger

Roger, if you’re reading this: it’s not too late to make this right.

We’re still open to communication. We’re still willing to work with you on payment arrangements. We’re still the same local business you called when you needed quality furnace and duct cleaning services.

Our door is open. Our phone still works. All we’ve ever wanted is:

Communication
Acknowledgment of the debt
A reasonable path to payment

That’s what integrity looks like. That’s what “no excuses” means in practice.

For Those Searching: Roger Auger Contact Information & Social Media

For transparency, here’s the public business information for Roger Auger’s companies:

Auger Properties Inc.
Address: 547 Upper James St, Unit C, Hamilton, ON L9C 2Y5
Status: Not BBB Accredited

Rocket Rental Inc.
Email: [email protected]
LinkedIn: Roger J Auger – Property Manager at Rocket Rental Inc.
Instagram: @rocketrogerproperties

Hamilton Basket Brigade
Website: hamiltonbasketbrigade.com
Co-founded by Roger Auger

Roger Auger’s Book
Title: “No Excuses: How Anyone Can Overcome a Rough Start”
Amazon: Purchase on Amazon.ca | Amazon.com
Goodreads: Author Profile

Business History:

Auger Properties established 2014
Operates across Hamilton, Burlington, Brantford, St. Catharines, Thorold, Welland
Manages residential properties including student housing, single-family, and multi-family homes

Reputation Matters

Roger Auger has spent years building a public reputation as:

An author and motivational figure
A charitable community leader
A successful property manager and entrepreneur
Someone who “pays it forward”

Reputation is built over years and destroyed in moments.

We hope this message serves as:

A warning to other contractors and service providers
A record of our experience for others researching Roger Auger
An opportunity for Roger to demonstrate the integrity his book preaches

If you’ve had similar experiences with Roger Auger, Auger Properties Inc., or Rocket Rental, we encourage you to share your story. Transparency protects the community.

About Vacuman Furnace and Duct Cleaning

We’ve been serving Hamilton and the surrounding area for 45 years. We’re a small, family-operated business that takes pride in:

Quality workmanship
Fair pricing
Honest communication
Standing behind our service
Supporting our local community

We believe in doing business the right way—even when others don’t extend us the same courtesy.

Contact us: 905-333-5454 | vacuman.com
Serving: Hamilton, Burlington, Oakville, and surrounding areas
Services: Furnace cleaning, duct cleaning, dryer vent cleaning, HVAC maintenance

Have you experienced similar issues with Roger Auger or his companies?
Call us at 905-333-5454 or visit vacuman.com to share your story.

Connect with Roger Auger:

This blog post represents the documented experience of Vacuman Furnace and Duct Cleaning. All information is factual and based on our business records. We welcome Roger Auger to contact us to resolve this matter professionally.

Last Updated: February 6, 2026
Status: Unpaid – Communication Attempts Ongoing – FILED officially documents with Small Claims court with MTS Paralegal Services p.c.